Privacy Policy

Cheshire Agricultural Chaplaincy Privacy Policy

May 2018

About Us

Cheshire Agricultural Chaplaincy is a charity that provides support to farmers that are struggling with difficult times. It is a regional agent for the national charity Farming Community Network (FCN)

How We Collect and Use Information

We collect the following types of information about you:

Information you provide us directly:

We may ask for certain information from you when using Cheshire Agricultural Chaplaincy services, these may include Contact Name; Address; Phone Numbers; Email Addresses and Confidential Note of Cases. The sources where this information may come from are:

When you engage or services for help and support
When you visit agchap.com and sign up to receive information
When you contact us to make an enquiry
When you contact us through our website or email (these messages may be retained)

Why we collect this information:

We use this information to operate and maintain our organisational needs, this includes:

To keep contacts informed of what the Chaplaincy is doing via a regular newsletter
Hours & Cases information used to assist in fund bidding applications & reviews
Case notes are kept in accordance with good counselling procedures
To inform contacts of social events to help with rural isolation
To ask for donations

Information we may receive from third parties:

We use social media accounts to advertise and provide information of Cheshire Agricultural Chaplaincy services and events. If you visit our website or contact us through these social media accounts we may collect personal information, this may include your name and location.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for our website and social media sites. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

To provide this insight we use Google Analytics, Facebook & MailChimp, more information about how we use these services can be found here:

Google Analytics - https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

Facebook - https://www.facebook.com/about/privacy/update

MailChimp - https://mailchimp.com/legal/privacy/

Cookies information

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device, they do not collect personal information.

What are cookies used for?

Cookies allow our site to know if your computer or device has visited us before. Cookies can then be used to help understand how you are using our site, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third-party cookies:

First-party cookies are cookies that belong to our site, third-party cookies are cookies that another party place on your device through our website, for example Facebook or Google Analytics.

How to control and delete cookies:

You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org, here you can find information how to delete or disable cookies. Please note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.

Communication & Sharing Information

Email & Direct Mail Communications:

When you sign up to receive email or direct mail communication (sign-up form) from Cheshire Agricultural Chaplaincy we may send you emails or direct mail containing information in the form of a newsletter, events and charitable donations requests.

All communication emails are sent through a third-party service, MailChimp, by using this provider we will use the analytics and tracking information they provide to see how you interact with our emails, this may include personally identifiable information.

We may use this identifiable information to send further emails about or services or contact you for feedback.

When we send you such information, at any time, you will always be able to change your preferences with regards to what information you receive, and we will provide you with a link to opt-out (unsubscribe) from receiving further communication from us.

Sharing of Your Information:

The email & direct communication information you provide will not be rented or sold to third parties. If you consent to receive our newsletter we may include information from selected third parties, this information may contain links to their services or websites. You may follow these links, but Cheshire Agricultural Chaplaincy will not be responsible for any content on third party websites.

When Cheshire Agricultural Chaplaincy provide support and assistance to you a case notes will be shared and stored with the Farming Community Network (FCN). Information on their Privacy Policy can be found here – http://fcn.org.uk/assets/FCN_draft_privacy_statement_v1.pdf

Instances where we are required to share your information:

Cheshire Agricultural Chaplaincy will disclose your information where required to do so by law or if we reasonably believe that such action is necessary to comply with the law.

How We Store and Protect Your Information

Storage and Processing:

All personal information provided to us will be securely stored either in digital format, through our use of MailChimp, physical format, or case notes.

Our MailChimp account is maintained by South Cheshire Digital, they are bound by our privacy policy and can only process your information with the express consent of Cheshire Agricultural Chaplaincy.

All Digital & Physical records are stored securely by the Farming Community Network (FCN).

How long do we keep and process your information?

Our email communication database will retain your personal information for as long as you wish to remain and active user, if you opt out of receiving communication your information will be removed immediately. We will include in our email regular update about any changes to this policy or your rights to opt-out.

Case note will be stored for a period of 18 months after the case is closed.

Your Choices about Your Information

You have the right to request all the information we have on you, this is to make sure the information we have is accurate and up to date and also to request that we delete it, to make a request please either email ros@rosrimmer.co.uk or write to Ros Rimmer, 21 St Georges Crescent, Waverton, Chester CH3 7QR

Certain information will need to be retained to comply with the law, any information that relates to these matters will be securely stored until the legal time frame has lapsed, then the information can be destroyed.

Changes to this Policy

Cheshire Agricultural Chaplaincy have the right to update and amend this policy at any time, when changes are made we will make all reasonable effort to inform users.